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Administration Officer - Patient Services - 7 day x 24 hr roster

  • Waratah, NSW, Australia, 2298
  • Permanent
  • Closing on: Mar 26 2023

Administration Officer

Patient Services Department

Calvary Mater Newcastle


  • Make a difference at one of Australia’s leading health care providers
  • Generous salary packaging benefits, ongoing professional development and supportive team environment
  • Classification: Administration Officer Level 3 year 1 - 2
  • Remuneration: $31.53421 - $32.57210 per hour, plus applicable loadings for working the 24/7 rotating roster
  • We are offering 1 permanent full time position and 1 permanent part time (0.5 FTE) position support our patient services team

 About the role

We are looking for an enthusiastic administrators to join our diverse, compassionate and dedicated team to provide effective and efficient administrative support and customer service in a busy health care setting. Our Administration Officers plays a key role in liaising with staff, clients and their families and ensuring the delivery of exemplary customer service.

The Administration Officer is responsible for the provision of efficient and effective administrative support for all areas within Patient Services as required and rostered on a 7 day per week 24 hour roster in Emergency Reception, Information Desk, Urgent Admissions, Elective Bookings and Switchboard roles. 

Providing a quality service to patients, clinical staff and the public to assist with enquiries, admissions, medical records and all job requirements in an accurate and timely manner.

  • Reception of patients, visitors and staff using a friendly and professional manner at all times
  • Answer all calls in a timely manner, with accuracy, with courtesy and consideration for the caller
  • Perform Switchboard duties as per the Telephonist position description and following all guidelines and internal procedures
  • Timely and accurate ED Registrations, Admissions, Discharges and Transfers according to iPM and hospital requirements and local procedures
  • Timely retrieval of medical records for patient care purposes and integration of filing in accordance with local procedures and associated iPM medial record tracking

What you bring 

  • Excellent customer service and communication skills, both written and verbal and the ability to build and maintain relationships with stakeholders
  • Demonstrated ability to work both within a team environment and autonomously
  • Understanding of, and adherence to, the principles of privacy and confidentiality in respect of hospital matters for patients and staff.
  • A desire to join a team committed to the care of others in a mission based organisation

For further information please contact Crystal Tindall, Acting Patient Services Department Manager on 02 4014 4692 or 

In your application please clearly indicate whether you are interested in the full time or part time position or if you are happy to be considered for either role.

The Calvary Mater Newcastle is an Affiliated Health Organisation providing services to both public and private patients primarily from the Hunter New England area. Current employees of NSW Health can request to have various leave entitlement balances transferred to Calvary Mater Newcastle on commencement. Leave types may include but not limited to Long Service Leave, Annual Leave and Sick Leave. Applicants are encouraged to discuss this with the Convenor for further information.

Why work for Calvary?
At Calvary, our staff matter. 
Join our team, learn with purpose and drive positive impact in one of Australia’s largest healthcare providers across Public and Private Hospitals, Residential Aged Care and Home Care. 
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
Your benefits: 
  • NFP salary packaging benefits, discounted health insurance and gym memberships 
  • Paid parental leave 
  • Training, development pathways and career opportunities
  • Flexible hours that make sense for you
Apply now to start your career in an organisation that is making a positive difference in the community.
Please note the following:
  • As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check and a health evaluation to ensure suitability for the role
  • Calvary has a mandatory COVID-19 vaccination requirement for all workers. You will also be required to provide evidence of other immunisation as required for your role including influenza, tuberculosis screening, hepatitis, diphtheria, tetanus, varicella.


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