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Client Care Manager

  • Adelaide, SA, Australia
  • Permanent

Calvary Community Care

Client Care Manager

About the role

The Client Care Manager is responsible for the service development and ongoing case management of Calvary Community Care (CCC) disability clients, including on-boarding new clients, the co-design of care plans, and the evaluation and continuous improvement of service delivery outcomes.

The Client Care Manager is the designated point of contact for all clients, their families and/or representatives by providing a responsive service through the pre-engagement and ongoing service delivery process to ensure efficient and effective service delivery, and the monitoring of planned services which match the CCC Service Excellence framework, and other legislative frameworks and standards.

What you bring  

    • Must have experience in DSOA/CSOS funding
    • Relevant tertiary qualification in Community/Disability/Psychology/Counselling/Mental health 
    • Experience in Aged/Disability/Community sector.
    • Flexibility in the spread of hours required from time to time in order to meet business requirements.
    • Strong background in lean principles, quality, safety and risk.
    • Ability to assess and develop strategies to support people living with disability in accommodation and community settings.
    • Experience working in a customer care environment, working with clients and families to provide best practice and flexible, outcome focussed service delivery.
    • Experience in identifying new sources of business with the ability to convert these to clients in consultation with relevant stakeholders.
    • Knowledge and understanding of reporting requirements, identifying risks and monitoring and managing client funding, annual budgets and growth targets.
    • Proficiency in the use of software packages including databases, MS Office and CRMs with the ability to learn and adapt to new systems.
    • Commitment to Calvary’s philosophy of providing responsive, flexible and customer focused services.
    • Team player with the ability to develop and maintain effective high level working relationships across a diverse range of business, local/state/national government, employees and client.
    • An insured car and license essential
    • A valid/current DCSI check in disability services employment or willingness to get one at your own expense. 

 About Calvary

We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do. Calvary offers flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more. Founded in Australia in 1885, we’re one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.

As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming and inclusive where people are supported to draw strengths from their identity, culture and community. We value the integral dignity of each person and we encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ people, people who have come to Australia as migrants or refugees and veterans.

Why work for Calvary?

Joining us is your opportunity to learn with purpose and drive positive impact to our community in a stimulating work environment. We offer paid parental leave, salary packaging, career progression, flexible working hours and training and skills development. Calvary is also proud to be recognised as a leader in gender equality.  Further details are available here:

If you are looking for a rewarding career in an organisation that supports the community, apply now!

Please note the following:

  • Only applicants with a valid right to work in Australia will be considered.
  • As part of the application process, you may be required to participate in a health evaluation, which could include face to face assessment and drug and alcohol testing, to ensure your suitability for the role.
  • Calvary has a mandatory COVID-19 vaccination requirement for all workers. You will also be required to provide evidence of other immunisation as required for your role 
  • Please note we are unable to accept emailed applications or resumes and phone calls from recruitment agencies.

Apply Now

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