• Make a difference at one of Australia’s leading health care providers
• Generous salary packaging benefits, ongoing professional development and supportive team environment
• Permanent Full-Time and Part-Time positions available

About the role

Our Client Services Officer plays a key role in liaising with staff, clients and their families and ensuring that our services are exceptional and delivered appropriately. You will also be responsible for answering incoming calls from clients and employees promptly and courteously, providing clear and accurate information as well as rostering to ensure all patients are seen by our Support Worker team as needed.

Key Responsibilities

• Establish and build rapport with all inbound enquiries to Calvary Community Care;
• Adhere to timeframes for following up and resolving any open enquiries which have been escalated or which are awaiting input from Service Centre colleagues;
• Provide consistent and up to date information about Calvary Community Care, Aged Care and disability services;
• Record detailed and accurate notes on all enquiry interactions, including timely, detailed and consistent handovers;
• Identify opportunities to improve business processes with a view to enhancing the customer experience at all times;

What you bring 

• Experience in Rostering (1 year minimum)
• Experience in Medical Administration (1 year minimum)
• Flexibility to work all shift starts, e.g. 07:00, 10:00 and 12:00
• Drivers Licence
• Ability to manage a switch board
• Strong customer service skills
• Exceptional communication skills with the ability to cope with multiple demands of phones, emails and schedules
• Digital literacy skills, in particular excel, emails and word processing with the ability to learn new systems
• Ability to maintain confidentiality of sensitive information

 About Calvary

We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do. Calvary offers flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more. Founded in Australia in 1885, we’re one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.

As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming and inclusive where people are supported to draw strengths from their identity, culture and community. We value the integral dignity of each person and we encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ people, people who have come to Australia as migrants or refugees and veterans.

Why work for Calvary?

Joining us is your opportunity to learn with purpose and drive positive impact to our community in a stimulating work environment. We offer paid parental leave, salary packaging, career progression, flexible working hours and training and skills development. Calvary is also proud to be recognised as a leader in gender equality.  Further details are available here: https://www.calvarycare.org.au/careers/benefits/

If you are looking for a rewarding career in an organisation that supports the community, apply now!

Please note the following:

• Only applicants with a valid right to work in Australia will be considered.
• As part of the application process, you may be required to participate in a health evaluation, which could include face to face assessment and drug and alcohol testing, to ensure your suitability for the role.
• Calvary has a mandatory COVID-19 vaccination requirement for all workers. You will also be required to provide evidence of other immunisation as required for your role 
• Please note we are unable to accept emailed applications or resumes and phone calls from recruitment agencies.