• Make a difference at one of Australia’s leading health care providers
• Generous salary packaging benefits, ongoing professional development and supportive team environment
• Part time position available at Millward!

About the role

We are looking for an enthusiastic Customer Relations Officer to join our team at Calvary Millward. The Customer Relations Officer is the primary support for the Home Manager, and is responsible for Occupancy at the Home, completing associated tasks from enquires through to welcome and resident transition. 
The successful candidate will play a key role in supporting the Home Manager in meeting and maintaining occupancy targets for the Home with the goal of balancing the right resident for home and optimising Occupancy of the home.

Some of your responsibilities will include: 

• Maintaining a strong focus on customer service excellence and represent the Calvary Brand with each internal/external customer transaction.
• Practicing in accordance with Calvary and relevant Government Health policies and procedures, the position description, Code of Conduct and industrial agreements.
• Supporting and always promoting the Home and organisation in a positive and professional manner.
• Overseeing general presentation of the home, ensuring that the Home is well presented and welcoming for residents and visitors from the moment they arrive, including office areas.
• Setting up vacant rooms as “display” rooms so they are welcoming and ready to be shown to potential residents and their families.
• Working with the Home team to make sure that vacated rooms are ready for setting up as display rooms.
• Warmly transitioning residents and families into their new Home and ensure their room is feeling as homely as possible

What you bring 

Essential

• COVID-19 vaccination is a mandatory requirement (3 doses) unless assessed exempt.
• Influenza vaccination is a mandatory requirement unless assessed exempt.
• Strong focus on building and maintaining positive relationships with stakeholders.
• Excellent communication skills both written and verbal.
• Excellent customer service skills and high attention to detail 
• Demonstrated ability to work within a team environment.
• Ability to understand and use contemporary IT applications and platforms (including MS Office, Teams etc) and ability to learn new ones when required
• A thorough understanding of occupancy targets, room prices and target resident mix (e.g. number of Supported residents) for the Home
• Sound knowledge of administrative practices
• Proven organisational skills and attention to detail, with a demonstrated ability to prioritise own workload and to work effectively both independently and as part of a team, meeting competing deadlines and delivering high quality outcomes.

Desirable

• Understanding of aged care fees, charges and Resident Agreements, experience in preparing quotes and explaining to customers
• Experience in taking customers on tours of an Aged Care Home and explaining the services
  Qualifications in Administration
• Use of a CRM system (e.g. Resident select or Salesforce)
• Use of professional systems such as a finance system (eg Epicor), Care Management system (e.g. Leecare) or rostering system (e.g. Kronos)
• Experience in the Aged Care industry or with older persons
• Experience in liaising with referrer organisations (social workers and placement consultants)

For further information please contact Shivani Tripathi on shivani.tripathi@calvarycare.org.au

• NFP salary packaging benefits, discounted health insurance and gym memberships 
• Paid parental leave 
• Training, development pathways and career opportunities
• Flexible hours that make sense for you

• As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, and a health evaluation to ensure suitability for the role
• Calvary has a mandatory COVID-19 vaccination requirement for all workers. You will also be required to provide evidence of other immunisation as required for your role including influenza.