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ICT Service Desk Officer

  • Sydney, NSW, Australia
  • Melbourne, Victoria, Australia
  • Permanent
  • Closing on: Oct 10 2022
  • Make a difference at one of Australia’s leading health care providers
  • Generous salary packaging benefits, ongoing professional development and supportive team environment
  • Flexible Working arrangements
  • Location : Sydney

 

About the role

The position of the ICT Service Desk Officer will be the first point of contact for any enquires for both internal and external users. It is expected that this role will deal with all Calvary streams – Public and Private Hospitals, Aged Care and Community Services and ensure systems supported by National ICT suit the needs of each service. Each Business Stream and Site will vary on the services they provide e.g. Maternity, Mental Health, Rehab, ICU, etc. therefore the understanding of Health Care Business Processes needs to be broad.

 

Key Responsibilities

  • Provide first line support for any information technology issues and problems
  • Provide assistance by phone, face to face, and using a ticket management system.
  • Triage initial call and allocate to appropriate technical or application specialist
  • Create internal and external user documentation and assist end users with issue resolutions
  • Set-up active directory user accounts, exchange mailboxes and distribution group emails
  • Apply appropriate security rights for application and reports
  • Participate in Calvary Change Control process and ensure all changes carried out in regards to National Systems have both Technical and End User documentation
  • Assist with the testing process for Calvary applications

 

What you bring 

  • Relevant tertiary qualifications in Information Technology
  • 3 years’ experience working in an ICT Service Desk with application troubleshooting/problem solving skills
  • Demonstrated experience in operating in a fast paced environment with the ability to prioritise and escalate tasks as required
  • Excellent organisational and time management skills
  • Highly proficient in the use of Microsoft Office suite applications
  • Strong customer service focus with strong communication and interpersonal skills


Desirable:

  • Previous IT experience within Private or Public health care sector
  • Experience with clinical and/or hospital-related technologies
  • Experience using the following tools/applications :

   - JIRA Service Desk
   - Citrix
   - Active Directory
   - Windows environment
   - ITIL Foundation v3 or v4

 

For further information please contact Reesen Pillai, ICT Service Desk Manager on Reesen.Pillai@calvarycare.org.au

About Calvary

We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do. Calvary offers flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more. Founded in Australia in 1885, we’re one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.

As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming and inclusive where people are supported to draw strengths from their identity, culture and community. We value the integral dignity of each person and we encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ people, people who have come to Australia as migrants or refugees and veterans.

Why work for Calvary?

Joining us is your opportunity to learn with purpose and drive positive impact to our community in a stimulating work environment. We offer paid parental leave, salary packaging, career progression, flexible working hours and training and skills development. Calvary is also proud to be recognised as a leader in gender equality.  Further details are available here: https://www.calvarycare.org.au/careers/benefits/

If you are looking for a rewarding career in an organisation that supports the community, apply now!

Please note the following:

  • Only applicants with a valid right to work in Australia will be considered.
  • As part of the application process, you may be required to participate in a health evaluation, which could include face to face assessment and drug and alcohol testing, to ensure your suitability for the role.
  • Calvary has a mandatory COVID-19 vaccination requirement for all workers. You will also be required to provide evidence of other immunisation as required for your role
  • Please note we are unable to accept emailed applications or resumes and phone calls from recruitment agencies.

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Support Worker

CHC Services Ltd [HCS] Community Care 503657 Hobart. Launceston TAS Australia Hobart, TAS, Australia, 7000. Launceston, TAS, Australia, 7250 TAS Aged Care Support, Community Services
We are looking for Support Workers to join our team at Calvary in Hobart, Launceston and Northwest Coast! Permanent part time Support Worker positions available.

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