Patient Services Department Manager
Health Information Services/Patient Services Department
Calvary Mater Newcastle
About the role
This is a pivotal role in Health Information Services responsible for ensuring the delivery of quality front line and administrative support services by the Patient Services Department for the key areas of responsibility. These include Emergency Reception, Urgent Admissions, Elective Booking Office, Information Desk, Activity Reporting, Cashier and Switchboard. Staff management is an important part of the role with a large team of administrative officers reporting to this position. The staff roster which this position directly manages is 24 hours x 7 days per week and requires a lot of direct manager input to maintain. Some after hours on call assistance would be required.
The Patient Services Department Manager must be proficient and supportive of the intricacies of the patient administration systems, medical record requirements, data and reporting, other systems in use and all procedures. The position may be required to back up staff at the operational level should this be required. This is a very hands on role. This position must provide appropriate leadership for the department in consultation with, and under the direction of, the Manager Health Information Services & ICT, and must promote excellence in customer service at all times. Excellent teamwork is required and appropriate communication lines are essential.
What you bring
The Calvary Mater Newcastle is an Affiliated Health Organisation providing services to both public and private patients primarily from the Hunter New England area. Current employees of NSW Health can request to have various leave entitlement balances transferred to Calvary Mater Newcastle on commencement. Leave types may include but not limited to Long Service Leave, Annual Leave and Sick Leave. Applicants are encouraged to discuss this with the Convenor for further information.
For further information please contact Heather Alexander - Manager Health Information Services and Information Technology on (02) 401 44824 or Heather.Alexander@calvarymater.org.au
We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do. Calvary offers flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more. Founded in Australia in 1885, we’re one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.
As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming and inclusive where people are supported to draw strengths from their identity, culture and community. We value the integral dignity of each person and we encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ people, people who have come to Australia as migrants or refugees and veterans.
Why work for Calvary?
Joining us is your opportunity to learn with purpose and drive positive impact to our community in a stimulating work environment. We offer paid parental leave, salary packaging, career progression, flexible working hours and training and skills development. Calvary is also proud to be recognised as a leader in gender equality. Further details are available here: https://www.calvarycare.org.au/careers/benefits/
If you are looking for a rewarding career in an organisation that supports the community, apply now!
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