Calvary Bruce Private Hospital

Patient Services Manager
Permanent Full time  
Negotiable Salary

• Join one of Canberra’s leading private healthcare providers
• Diverse, supportive and inclusive working environment that encourages and promotes innovation
• Exceptional learning and development opportunities on offer both internally & externally
• Permanent full-time position
• Be a part of a mission based organisation with excellent employee benefits

About Calvary Bruce Private Hospital

Calvary Bruce Private Hospital is one of Canberra’s leading private healthcare providers featuring eight state-of-the-art digitally integrated theatres, including a hybrid cath lab as well as the only dedicated private mental health facility in the ACT. Our values of Hospitality, Healing, Stewardship and Respect underpin all that we do. As an equal opportunity employer, we encourage applicants from culturally diverse backgrounds, people with disabilities and various life experiences and faiths. Here at Calvary Bruce Private we work together to provide opportunities that empower and enrich our staff. 

About the role

Bruce Private is looking for an administrative expert to join our senior leadership team as the Patient Services Manager. Our Patient Services team form an integral part of our services.  

The Patient Services Manager (PSM) is responsible for the coordination and management of hospital administration functions, including bookings, patient services, ward clerk(s), sessional clinics, HIS and coding. In addition, the PSM is responsible for the human resource function of all patient services staff and on-boarding, orientating and training staff.

What you bring 

Mandatory:

• Well-developed understanding of hospital business processes, procedures in the management of Health Information and Patient Services, including a committed customer service approach
• Minimum 2 years’ experience in the management of staff with highly developed IT skills including knowledge and management of computerised Patient Administration Systems
• Highly effective oral and written communication skills and good interpersonal, organisational and time management skills
• Ability to liaise, negotiate and consult with management, staff and patients, through strong customer focus
• Demonstrated ability in leading a team in a busy work environment with a focus on meeting prescribed deadlines, and managing interpersonal issues with the team
• COVID-19 vaccination is a mandatory requirement unless assessed exempt
• Currently possess or able to obtain WWVP (Work With Venerable People Card)

Highly Desirable:

• An understanding of Health Fund contracts
• Clinical data management and sound analytical skills of a high order
• Account office experience
• Proven ability to develop, implement and evaluate process and quality control activities
• Experience with individual performance management
• Proven supervisory ability including experience in performance review, providing feedback and staff selection/recruitment

For further information please contact Pradeep Mucherla, Director of Finance on 62453100/ Pradeep.Mucherla@calvarycare.org.au

Benefits

This is an excellent opportunity to be a part of a leading mission based health care organisation. We offer paid parental leave, salary packaging, career progression, flexible working hours and training and skills development. Calvary is also proud to be recognised as a leader in gender equality.  Further details are available here: https://www.calvarycare.org.au/careers/benefits/

About Calvary

Calvary continues the mission of the Sisters of the Little Company of Mary, a mission focused on caring for those who are sick, dying and in need.  We express our values of hospitality, healing, stewardship and respect through “being for others” exemplified by the Spirit of Calvary and the example of Venerable Mary Potter.

As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming and inclusive where people are supported to draw strengths from their identity, culture and community. We value the integral dignity of each person and we encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ people, people who have come to Australia as migrants or refugees and veterans.

How to join the team

To join our diverse, compassionate and dedicated team for a rewarding Calvary career, please submit an online application.

Only applicants with a valid right to work in Australia will be considered.

As part of the application process, you may be required to participate in a health evaluation, which could include face to face assessment and drug and alcohol testing, to ensure your suitability for the role.

Consistent with our values of hospitality, healing, stewardship and respect, Calvary is committed to providing a safe environment to all workers, residents, clients and visitors. As a result Calvary has a mandatory COVID-19 vaccination requirement for all workers and a mandatory Influenza vaccination requirement for residential aged care workers unless assessed as exempt. Evidence of vaccination will be required to be provided during the recruitment process.

Please note we are unable to accept emailed applications or resumes and phone calls from recruitment agencies.