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Waiting List Coordinator

  • Waratah, NSW, Australia, 2298
  • Permanent
  • Closing on: Jul 10 2022

Waiting List Coordinator

Health information Services/ Patient Services Department

Calvary Mater Newcastle

  • Make a difference at one of Australia’s leading health care providers
  • Generous salary packaging benefits, ongoing professional development and supportive team environment
  • Classification: Administration Officer Level 6 Year 1-2
  • Remuneration: $36.46 - $37.36 per hour
  • Permanent Full Time

About the role

The Waiting List Coordinator facilitates efficient management of the Calvary Mater Newcastle Waiting List in accordance with NSW Ministry of Health Waiting Time and Elective Patient Management Policy, and coordinates the work between the booking officer positions and liaison with clinical management and department staff.

Attention to detail and proactive approaches to processing of work tasks is required to ensure tight timeframes for work processing as well as patient and organisational priorities can be met.  The role requires flexibility and solid operational input in to all key aspects of the booking office functions.

The role requires excellent verbal and written communication skills, and the ability to liaise with people at all level of the organisation professionally, and also routinely with patients and other external parties as appropriate. The position is undertaken under the guidance of the Patient Services Department Manager.

The NSW MOH Waitlist policy must be strictly adhered to in order to provide patients with appropriate access to care and timely provision of information regarding hospital admission. Audits are routinely undertaken.

Key Responsibilities

  • Liaise with the Pre-Procedure Clinic (PPC) to ensure all RFAs are assessed to determine need for Clinic appointments.
  • Phone patients to coordinate Pre-Admission Clinic outpatient appointments and enter in iPM; or to provide information on admission date/time/process and activating SMS reminders daily.
  • File and retrieve RFAs for PPC and Theatre lists.
  • Provide relief on Information Desk for breaks, or when other staff are unavailable. 
  • Work in accordance with the Information Desk work instructions and hospital policies.

What you bring 

  • Excellent attention to detail and ability to organise work flows, set priorities, and adhere to guidelines and work practices.
  • Medical Terminology skills.
  • Demonstrated ability to exercise discretion and confidentiality at all times.
  • A desire to join a team committed to the care of others in a mission based organisation

The Calvary Mater Newcastle is an Affiliated Health Organisation providing services to both public and private patients primarily from the Hunter New England area. Current employees of NSW Health can request to have various leave entitlement balances transferred to Calvary Mater Newcastle on commencement. Leave types may include but not limited to Long Service Leave, Annual Leave and Sick Leave. Applicants are encouraged to discuss this with the Convenor for further information.

For further information please contact For further information please contact Marney Winter - Patient Services Department Manager on (02) 40144692 or

About Calvary

We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do. Calvary offers flexible careers in clinical, allied health, hospitality, ICT and health administration, mission, leadership, management and more. Founded in Australia in 1885, we’re one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.

As an equal opportunity employer, we value diversity and are committed to fostering a workplace that is respectful, welcoming and inclusive where people are supported to draw strengths from their identity, culture and community. We value the integral dignity of each person and we encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ people, people who have come to Australia as migrants or refugees and veterans.

Why work for Calvary?

Joining us is your opportunity to learn with purpose and drive positive impact to our community in a stimulating work environment. We offer paid parental leave, salary packaging, career progression, flexible working hours and training and skills development. Calvary is also proud to be recognised as a leader in gender equality.  Further details are available here:

If you are looking for a rewarding career in an organisation that supports the community, apply now!

Please note the following:

  • Only applicants with a valid right to work in Australia will be considered.
  • As part of the application process, you may be required to participate in a health evaluation, which could include face to face assessment and drug and alcohol testing, to ensure your suitability for the role.
  • Calvary has a mandatory COVID-19 vaccination requirement for all workers. You will also be required to provide evidence of other immunisation as required for your role
  • Please note we are unable to accept emailed applications or resumes and phone calls from recruitment agencies.
  • As part of this recruitment activity, an eligibility list will be created for future vacancies. In addition, should you wish to be considered for our casual pool, please advise the convenor during your interview process

Apply Now

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