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Client Service Coordinator - Home Care

  • Mulgrave, VIC, Australia, 3170
  • Permanent
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Position Description
  • Progress with purpose at one of Australia’s largest health care providers
  • Get ahead with salary packaging, benefits and professional development in a supportive team environment
  • Permanent Full-Time position available
About the role
 
At our Mulgrave office we are currently recruiting for one full time Client Service Coordinator who will play a crucial role in liaising with staff, clients and their families and ensuring that our services are exceptional and delivered appropriately. You will also be responsible for answering incoming calls from clients and employees promptly and courteously, providing clear and accurate information as well as rostering to ensure all clients are seen by our Support Worker.
 
Your main duties will include:
  • Demonstrate, and promote within the service centre, the philosophy of client centred care and the Calvary Customer Experience including the provision of a responsive and flexible service
  • Rostering client care and services with Support workers 
  • Establish and build rapport with all enquiries to Calvary Home Care
  • Adhere to timeframes for following up and resolving any open enquiries which have been escalated or which are awaiting input from Service Centre colleagues
About you
  • Exceptional communication skills with the ability to cope with multiple demands of phones, emails and schedules
  • Experience in Rostering 
  • Experience in Aged/Disability/Community sector
  • Digital literacy skills, in particular excel, emails and word processing with the ability to learn new systems
  • Strong customer service skills
 
Why work for Calvary?
 
At Calvary, our staff matter. 
 
Join our team, learn with purpose and drive positive impact in one of Australia’s largest healthcare providers across Public and Private Hospitals, Residential Aged Care and Home Care. 
 
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
 
Your benefits: 
  • NFP salary packaging benefits, discounted health insurance and gym memberships 
  • Paid parental leave 
  • Training, development pathways and career opportunities
  • Flexible hours that make sense for you
 
Apply now to start your career in an organisation that is making a positive difference in the community.
 
Please note the following:
  • As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
  • You will be required to provide evidence of immunisation as required for your role including COVID-19 
 
 

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