Customer Relations officer
- Lakes Entrance, VIC, Australia, 3909
- Permanent
- Closing on: Oct 13 2024
Customer Relations officer- Lakes entrance
- Progress with purpose at one of Australia’s largest health care providers
- Get ahead with salary packaging, benefits and professional development in a supportive team environment
- Located in regional Victoria Lakes Entrance permanent position
About the role
- The Customer Relations Officer is the primary support for Home Manager responsible for Occupancy at the Home, completing associated tasks from enquires through to welcome and resident transition. With the goal of balancing the right resident for home and optimizing Occupancy of the home
Your main duties will include:
-
- Practice in accordance with Calvary and relevant Government Aged Care policies and procedures, the position description, Code of Conduct and industrial agreements.
- Work in accordance with the mission and vision of Calvary and actively participate in developing a culture that promotes Calvary’s values of healing, hospitality, stewardship and respect
- Build effective working relationships with facility staff and ILU residents
About you
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- COVID-19 vaccination is a mandatory requirement (3 doses) unless assessed exempt.
- Influenza vaccination is a mandatory requirement unless assessed exempt.
- Strong focus on building and maintaining positive relationships with stakeholders.
- Excellent communication skills both written and verbal.
- Excellent customer service skills.
- Demonstrated ability to work within a team environment.
- High attention to detail
- Ability to understand and use contemporary IT applications and platforms (including MS Office, Teams etc) and ability to learn new ones when required
- A thorough understanding of occupancy targets, room prices and target resident mix (e.g. number of Supported residents) for the Home
- Sound knowledge of administrative practices
- Proven organisational skills and attention to detail, with a demonstrated ability to prioritise own workload and to work effectively both independently and as part of a team, meeting competing deadlines and delivering high quality outcomes.
- Proven experience in a fast passed environment
- Exceptional customer service
- Ability to multi-task and manage conflicting demands
- Manage and coordinator tours, prepare paperwork and ensure rooms are ready for display
- Previous experience with roster management is essential
- Experience with Kronos or UKG Dimensions is favourable
For further information please contact Amelia Mo on email Amelia.Mo@calvarycare.org.au
Phone: (03) 5155 6600
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
Your benefits:
- NFP salary packaging benefits, discounted health insurance and gym memberships
- Paid parental leave
- Training, development pathways and career opportunities
- Flexible hours that make sense for you
As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.
Please note the following:
- As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
- You will be required to provide evidence of immunisation as required for your role including COVID-19, influenza, tuberculosis screening, hepatitis, diphtheria, tetanus, varicella
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