About the role

The Service Support team assist our offices nationally 7 days a week, answering all overflow calls during business hours and all calls after hours. The team are available to our clients from 6am until 10pm, 7 days a week. A full time position is available with a rotating/flexible roster. There are 3 shifts each day; 6am – 2pm, 10am – 6am and 2pm – 10pm.

Your main duties will include:

• Providing support to support workers on shift to ensure client needs are met
• Responding to urgent client and staff requests
• Handling last-minute shift changes and emergency staffing situations
• Documenting all communications and decisions for handover to correct staff
• Ensuring incident reports are properly filed and escalated when necessary 

About you

• Must live within 20 minutes of Mulgrave
• Excellent written and verbal communication skills
• Customer service, rostering or contact centre experience required
• Ability to work at least 3 early morning shifts a week
• Experience in home care, NDIS or MyAgedCare an advantage

For further information please contact Janelle Pace, Service Support Team Leader on janelle.pace@calvarycare.org.au

Why work for Calvary?

At Calvary, our staff matter. 

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

Your benefits: 

• NFP salary packaging benefits, discounted health insurance and gym memberships 
• Paid parental leave 
• Training, development pathways and career opportunities
• Flexible hours that make sense for you
• Hybrid role with ability to work remotely

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.

Please note the following:

• As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS check, and a health evaluation to ensure suitability for the role