#531718 Information Technology Support Officer

Radiation Oncology

Calvary Mater Newcastle

Permanent Full Time

• Permanent Full-Time
• Salary Classification: Programmer Gen Scale Yr 1-6
• Remuneration: $38.37 - $52.00 per hour + superannuation + annual leave loading + salary packaging options + RDO's 

THE ROLE:

The IT Support Officer is the key IT professional for the Department of Radiation Oncology, serving both the Calvary Mater Newcastle (CMN) and North West Cancer Centre (NWCC - Tamworth) locations.

They are responsible or ensuring that all IT systems and services within the department function smoothly and reliably. This includes:

•  Providing expert technical support to staff: Troubleshooting computer issues, resolving software problems, and assisting with the use of various applications.
• Maintaining and improving the department's IT infrastructure: This includes managing networks, servers, and other critical IT systems.
• Prioritizing and resolving IT issues promptly: Minimizing disruption to patient care and departmental workflow.

The officer actively contributes to the department's success by:

• Participating in departmental projects: Providing valuable IT input and ensuring successful implementation of new technologies.
• Collaborating effectively with other departments: Fostering strong working relationships and ensuring smooth communication across the organization.

DUTIES:

• Actively participate in Departmental project groups and ensuring effective communication with the Rad Onc IT team and inter-departmental disciplines;
• Proficiency in use of PCs, servers, Operating Systems (both PC and Server Based) and associated software;
• Participate in On-Call roster;
• Participate in an roster to implement/install system software updates and critical security patches on servers and desktop computers after hours;
• Able to provide hardware and software support for hospital based systems including Microsoft based systems and installations;
• Able to provide advanced PC support, advice and assistance to Radiation Oncology staff;
• Able to provide frontline support for Varian, and other departmental applications. Able to start and stop services on servers and PCs as required;
• Knowledge of department specific and hospital based information systems e.g. Aria, iPM, CAP, SDPR in relation to business operations;
• Examine and report on systems software and communications systems;
• Investigate and report on the application of new information technology and information technology techniques;
• Able to provide support for Citrix and VMware infrastructure.

Learn more about our community and services here!

ABOUT YOU:

• Diploma in Information Technology (or equivalent) in conjunction with relevant industry certification;
• Demonstrate experience with use, installation and support of Microsoft infrastructure (Server and Desktop) including SQL Server, Share Point with Microsoft SQL reporting, and scripting skills;
• Demonstrate the ability in the use, installation and support of Thin Client Virtualisation Technologies (Citrix, VMWare) including Access Gateway Receiver, Online Plugin and XenApp;
• High level experience in desktop computer, server hardware and software and network infrastructure support to IT systems in a multi-disciplinary and multi-site environment;
• Demonstrate effective oral and written communication skills;
• Ability to deal with issues effectively under pressure with excellent organisational and prioritisation skills;
• Very strong end user (clinical staff and patient) focus and commitment of delivering safe effective clinical treatments supported by computer intensive technology;

For further information please contact Hetal Shah, Information Technology Manager, Department of Radiation Oncology on email: hetal.shah@calvarymater.org.au.

WHY JOIN US?

CMN is an Affiliated Health Organisation providing services to both public and private patients primarily from the Hunter New England area. Current employees of NSW Health can request to have various leave entitlement balances transferred to CMN on commencement. Leave types may include but not limited to Long Service Leave, Annual Leave and Sick Leave. Applicants are encouraged to discuss this with the Convenor for further information. Working at CMN gives you access to a great range of benefits:

• Fitness Passport. 
• Gender Neutral parental leave
• Annual Leave Loading at 17.5 %
• Superannuation contributions at 11.5%
• ADO's each month (for full-time employees)
• Novated leasing available for eligible employees
• 4 weeks annual leave (pro-rata for part-time employees)
• Employee Assistance Program (EAP) for staff and family members
• Generous Salary packaging options that reduce your taxable income and increase your take-home pay!

WHY NEWCASTLE, NSW?

Newcastle is a thriving city surrounded by magnificent natural scenery. Cosmopolitan and compact, we enjoy all the benefits of a global smart city including world class services and facilities, top-tier education and employment opportunities, all with an average commute time of 15 minutes. Discover inspirational living in a vibrant city that will inspire and delight. Visit Imagine Newcastle, here!

HOW DO YOU APPLY?

• Click ‘Apply for Job’ and follow the prompts. As part of your application, you will be asked to:
• Create a profile in our Calvary People Platform (if you are not an existing user)
• Attach a current resume.
• Provide a written response to four (4) selection criteria.
• Cover letters are optional (1-2 pages max.)

Please note: Only the criteria in the application needs to be addressed, however you’ll be assessed against the full list of Essential Criteria located within the attached Position Description.

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.

Please note the following:

• As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, to ensure suitability for the role.
• You will be required to provide evidence of immunisation as required for your role.