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Client Service Coordinator- Home Care

  • Port Augusta, SA, Australia
  • Permanent
  • Closing on: Dec 5 2024
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  • Progress with purpose at one of Australia’s largest health care providers
  • Get ahead with salary packaging, benefits and professional development in a supportive team environment
  • Full time position
  • Opportunity to upskill and work within a great close network team 
About the role
 
To work within a specified service area, to provide the office/telephone liaison between clients, care employees, Case Managers and families to ensure that all client care and service requirements/issues are acted on, that all service requests are scheduled, that all actions are communicated to the relevant personnel and that all services are correctly verified when completed. Supporting the growth of Calvary  Home Care business by overseeing the CHSP programme with in taking, assessments and reviews of new and current clients. 
 
Your main duties will include:
  • Intake CHSP approved clients
  • Annual reviews over the phone and assessments with CHSP clients 
  • Work within KPI and expected time frames 
  • Rostering and scheduling to ensure compliance with EA requirements 
  • Answering and triaging phone calls
  • Some travel may be required 
About you
  • Must have a willingness to work as a team
  • Initiative and motivation to learn new skills
  • Hold a current drivers license  
  • Have previous experience, knowledge with rostering , scheduling, CHSP program funding or Community Home Care 
  • Friendly communication skills to answer calls and deal with challenging conversations 
 
Why work for Calvary?
 
At Calvary, our staff matter. 
 
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
 
Your benefits: 
  • NFP salary packaging benefits, discounted health insurance and gym memberships 
  • Paid parental leave 
  • Training, development pathways and career opportunities
  • Flexible hours that make sense for you
As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.
 
Please note the following:
  • As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS checks, and a health evaluation to ensure suitability for the role
  • You will be required to provide evidence of immunisation as required for your role.

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