As Patient Services Manager (PSM), you will be a key leader in hospital administration functions, including bookings, patient services, ward clerk(s), sessional clinics and medical records. You will work closely with the Executive and Senior Management teams to ensure all administrative functions are delivered efficiently and drive positive outcomes through effective leadership, while upholding Calvary's values.

 

Mandatory:

• Well-developed understanding of hospital business processes, procedures in the management of Health Information and Patient Services, including a committed customer service approach
• Minimum 2 years’ experience in the management of staff with highly developed IT skills including knowledge and management of computerised Patient Administration Systems
• Highly effective oral and written communication skills and good interpersonal, organisational and time management skills
• Ability to liaise, negotiate and consult with management, staff and patients, through strong customer focus
• Demonstrated ability in leading a team in a busy work environment with a focus on meeting prescribed deadlines, and managing interpersonal issues with the team
• Current WWVP (Work With Venerable People Card) or willingness to obtain

Highly Desirable:

• An understanding of Health Fund contracts
• Clinical data management and sound analytical skills of a high order
• Account office experience
• Proven ability to develop, implement and evaluate process and quality control activities
• Experience with individual performance management
• Proven supervisory ability including experience in performance review, providing feedback and staff selection/recruitment

For further information please contact Dzemala Letic, Director of Finance via email: dzemala.letic@calvarycare.org.au 

 

 

At Calvary, our staff matter. 

 

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.