Administration Officer

Calvary Home Care - Warabrook

6-Month Fixed Term Opportunity

About the role

We are seeking a professional, organised, and reliable Administration Officer to join our team. This is a 6-Month Fixed Term position requiring availability Monday to Friday, 9:00am to 5:00pm.

Working as part of a collaborative administration team, you will provide essential support to the day-to-day operations of the business. The role involves managing a high volume of incoming calls alongside your colleagues, accurately recording information, and completing a variety of administrative tasks to ensure the office runs efficiently.

This position is ideal for someone who enjoys working in a fast-paced environment, can manage competing priorities, and is committed to providing high-quality administrative support and customer service.

Key Responsibilities

• Professionally answer a high volume of incoming calls as part of the administration team.
• Triage enquiries, determine the appropriate course of action, and transfer or escalate calls as required.
• Accurately document call details and maintain comprehensive notes within internal systems.
• Perform data entry with a high level of accuracy and attention to detail.
• Provide reception coverage and assist with front-of-house duties as required.
• Complete a broad range of administrative tasks to support the wider team.
• Maintain accurate records while ensuring privacy and confidentiality requirements are met.

About You

To be successful in this role, you will have:

• Availability to work Monday to Friday, 9:00am to 5:00pm.
• Previous experience in an administration, reception, or customer service role (preferred).
• The ability to confidently manage a high volume of telephone calls while remaining professional, organised, and customer-focused.
• Strong judgement and the ability to effectively triage enquiries and prioritise tasks.
• Excellent written and verbal communication skills.
• Strong computer literacy and confidence using multiple systems.
• A high level of attention to detail, with the ability to accurately document information and maintain detailed records.
• Excellent organisational and time management skills, with the ability to manage competing priorities in a busy environment.
• The ability to work independently while contributing positively to a collaborative team.
• A proactive approach to problem-solving and decision-making.
• An understanding of privacy and confidentiality when handling sensitive employee and client information.

If you are a motivated administrator who enjoys working as part of a supportive team and takes pride in delivering excellent customer service and administrative support in a busy office environment, we encourage you to apply.

Why work for Calvary?

At Calvary, our staff matter. 

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

Your benefits: 

• NFP salary packaging benefits, discounted health insurance and gym memberships 
• Paid parental leave 
• Training, development pathways and career opportunities
• Flexible hours that make sense for you

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.

Please note the following:

• As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, WWVP checks, and a health evaluation to ensure suitability for the role
• You may be required to provide evidence of immunisation as required for your role including, influenza.