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Concierge - Hyson Apartments
- Caulfield South, VIC, Australia, 3162
- Casual
- Closing on: May 31 2026
- Progress with purpose at one of Australia’s largest health care providers
- Get ahead with salary packaging, benefits and professional development in a supportive team environment
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Be the face of Hyson Apartments—delivering personalised, five-star service that anticipates resident needs, builds lasting relationships, and ensures every interaction reflects warmth, professionalism, and an unwavering commitment to exceptional living experiences.
About the role
The Concierge – Hyson Apartments supports the Retirement Manager through administrative and maintaining systems and procedures to provide a key service to Hyson residents, providing standard concierge services through to a referral service to support residents to remain comfortably in their apartment. The concierge plays an important role in creating a great first impression and providing on-going assistance and support to our residents, through the provision of a flexible and responsive service which adapts to the changing needs of residents.
We are seeking a reliable Casual to support backfill of the role for planned and unplanned leave. Candidates MUST be available for work Monday, Tuesday and Wednesday each week - with the option of picking up additional shifts to backfill Thursday, Friday, Saturday
Your main duties will include:
- Ensuring the Hyson Apartment retirement village is maintained at the level required to deliver a high quality standard of living for residents.
- Support village operations through managing client information systems.
- Create a welcoming environment and develop and maintain strong relationships with residents, providing in depth orientation for new residents and coordinating village activities.
- Support the independent living of residents by facilitating delivery of on-site services and supporting access to facilities available at Calvary Kooyong in line with organisational processes and policies.
About you
- Previous experience in a similar concierge/guest services role ideally within the hotel, hospitality or travel industry
- Demonstrated ability to providing excellent customer service with empathy and patience
- Experience meeting expectations and pre-empting the needs of a discerning clientele
- Possessing a high standard of grooming and personal presentation
- Excellent communication and interpersonal skills
- Computer literate (Microsoft Office)
- High attention to detail, organised, with an ability to prioritise and manage time efficiently
- Experience multi-tasking, within a busy, guest service environment
For further information please contact Debbie Hardy, Workforce Coordinator, via Debbie.Hardy@calvarycare.org.au
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
Your benefits:
- NFP salary packaging benefits, discounted health insurance and gym memberships
- Paid parental leave
- Training, development pathways and career opportunities
- Flexible hours that make sense for you
As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.
Please note the following:
- As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
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