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Customer and Contract Lead
- Melbourne, VIC, Australia
- Permanent
- Closing on: Jan 22 2026
Customer and Contract Lead (Admissions) - Melbourne - Aged Care
- Progress with purpose at one of Australia’s largest health care providers
- Salary packaging, benefits and professional development in a supportive team environment
- Must be willing to Travel to different sites for work
- In charge of 5 Aged Care homes
About the role
The Customer and Contract Lead oversees community business development, focusing on community engagement, referral channels, and optimizing occupancy for the Homes to maximize commercial outcomes.
This role is essential for maintaining occupancy levels by proactively collaborating with customers, management, and clinical teams to provide quality care solutions. Additionally, the lead works closely with prospective residents, their families, and friends, ensuring accurate pricing and contracting information delivery while satisfying legislative requirements.
Your main duties will include:
- Management and Coordination of administrative and pricing/contracting requirements, and team for the Home
- Work in consultation with Marketing to promote Calvary services to ensure occupancy levels are maximised and sales opportunities are realised
- Seek competitor analysis and remain aware of industry changes that may impact occupancy and resident selection
- Assistance provided to management and clinical teams regarding suitable resident selection
About you
- Previous experience and understanding of placement of aged care consumers including facility, retirement Home/ independent living settings
- Demonstrated sales experience
- Demonstrated financial acumen
- Demonstrated experience in consultation processes, including problem solving
- Specialised competencies in customer service, the co-ordination of a range of complex services and building effective customer relationships
Your benefits:
- NFP salary packaging benefits, discounted health insurance and gym memberships
- Paid parental leave
- Training, development pathways and career opportunities
- Flexible hours that make sense for you
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart. Care from the heart. If this sounds like you, apply for a role with Calvary today.
Please note the following:
- As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
- You will be required to provide evidence of immunisation as required for your role
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