The Supply Operations Director is accountable for the end-to-end performance of Calvary’s supply chain operations across its national network of hospitals, residential aged care facilities, and community services.

The role has ownership of four key, interconnected areas: supply chain operations and customer service delivery, product master data and catalogue management, procure-to-pay process governance, and supply performance reporting with continuous improvement. While site-based supply teams report directly to Site General Managers, the Supply Operations Director provides a strong functional leadership mandate across the network. This includes establishing operating standards, defining processes and controls, setting performance KPIs, and ensuring consistent, efficient execution of supply activities across all sites.

As the operational lead of Calvary’s Procurement and Supply Chain function, the role translates procurement strategy and contracted supplier arrangements into effective day-to-day supply performance. It ensures every site receives reliable, compliant, and cost-effective supply services, supported by strong governance and continuous improvement across the system.

 

Your main duties will include:

• Comply with the National Catholic Safeguarding Standards and Calvary policies to support a safe and wellbeing-focused culture for children and adults at risk.
• Lead national supply chain customer service, acting as the primary escalation point for supply issues, shortages, fulfilment failures, and emergencies across all sites.
• Develop, implement, and maintain standardised supply chain processes and operating procedures across hospitals, residential aged care, and community services.
• Establish and manage a national performance framework (KPIs, SLAs, reporting, escalation pathways) to provide visibility and drive accountability for supply chain performance.
• Lead response and coordination for supply disruptions, shortages, recalls, and contingencies to ensure continuity of care across the network.
• Govern product master data and catalogue management, ensuring accuracy, standardisation, clinical appropriateness, and alignment with contracted suppliers.
• Own and optimise the procure-to-pay process, improving compliance, efficiency, invoice accuracy, and system performance in collaboration with Finance and Procurement.
• Drive continuous improvement of the supply chain operating model, including inventory strategy, analytics capability, technology enablement, and process optimisation.
• Lead national inventory management strategy including par level design, demand forecasting, consignment arrangements, slow-moving and obsolete stock management, and working capital optimisation.
• Monitor and report on key supply chain metrics — fill rates, stock availability, inventory accuracy, order cycle times, wastage, stockout frequency and cost-per-unit-issued — driving performance improvement across the network.

 

Essential

• 8+ years’ supply chain management experience with senior leadership in multi-site healthcare or aged care environments.
• Proven enterprise ownership of product master data and catalogue management, including governance, data quality, and ERP integration.
• Strong experience managing procure-to-pay (P2P) processes, including compliance, invoice exceptions, and ERP workflow optimisation.
• Demonstrated capability in supply chain customer service, including SLA management, escalation handling, and supply continuity.
• Ability to influence and drive performance across decentralised site teams through a functional/dotted-line operating model.
• Strong analytical skills with experience developing reporting frameworks, dashboards, and data-driven improvement initiatives.
• Excellent stakeholder management and communication skills across operational, clinical, finance, and executive groups.

Desirable

• Tertiary qualification in supply chain, logistics, business, commerce, or related field.
• Professional certification such as CIPSA or APICS (CSCP/CPIM).
• Experience in Catholic, not-for-profit, or multi-sector healthcare organisations.
• Experience with ERP systems in supply chain and P2P contexts (e.g. TechnologyOne).
• Exposure to procurement systems, e-catalogue platforms, and P2P automation tools.

 

 

 

 

At Calvary, our staff matter. 

 

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

 

Your benefits: