543315 - Patient Experience Officer - Emergency Department

Calvary Mater Newcastle

Permanent Part-Time (0.6fte)

Everyone is welcome at Calvary Mater Newcastle

As a Patient Experience Officer (PEO) partners with the hospital's emergency department team to improve patient experience through positive, compassionate and effective communication. The PEO works closely with the Nurse Unit Manager, and under the direction of the Nurse in charge, to provide this support to patients, their carers and visitors

Working with us
We work together to be a source of healing, hope and nurturing to the people and communities we serve.  As we work, our values are visible in how we act and treat each other.

We care for our people by providing a safe, equitable, inclusive and welcoming work environment that respects each person and their contribution to our purpose of ‘Being for Others’.

We are an Affiliated Health Organisation providing services to both public and private patients primarily from the Hunter New England area. Our health services and clinics including Coronary Care and Cardiology, Surgery, Intensive Care, General Medicine, Research and 24/7 Emergency Care.

In addition to an uplifting work environment, our people benefit from:

• Work-life balance with 8-hour shifts or 12-hour shifts with an ADO
• On-site parking
• Clinical Scholarships and Tertiary Training opportunities
• Up to $15,900 in salary packaging options plus extra savings with meal entertainment packaging and novated car leasing
• Discounted health insurance and technology products
• Calvary Healthy Body and Mind Portal – Live classes, recipes, challenges
• Fitness Passport and Employee Assistance Program
• Leave entitlement balances transfer for NSW Health employees
• Gender neutral parental leave

Selection criteria

• Compassionate and caring, with sound verbal communication skills and the ability to demonstrate empathy, understanding and patience.
• The ability to communicate respectfully, clearly and succinctly; to listen to others; and to prepare written material that is concise, accurate, well-structured and easy to follow by the intended audience.
• Experience working effectively in a customer/ patient service role requiring the ability to plan, organise and prioritise own workloads accurately within a changing environment.
• Ability to provide effective customer services capacity to identify and respond quickly to needs and urgent matters, applying a problem-solving approach to challenges.
• Competency in understanding written information and communication technology, software/ programs for tasks including word processing, emailing, internet searching, data entry and presentations and ability to readily learn new systems and programs.,

Employment details

Positions available:  Permanent Part-Time

Salary Classification: Administration Officer Level 5 Year 1-2

Remuneration: $39.93 to $40.83 per hour + super + annual leave loading

For more information, Andrew.Adams@health.nsw.gov.au and quote position 543315

Pre-employment conditions:

• Be an Australian citizen, permanent resident or hold a visa with unlimited rights to work in Australia.
• Successfully complete pre-employment checks.  Checks include: reference checks, work rights, criminal history check and WWCC.
• Provide evidence of immunisation as required for the role.

Join our team today!
Click ‘Apply for Job’ and follow the prompts.