Lead and support the front-of-house Patient Services team, including managing staff workloads, ensuring effective communication, and promoting teamwork across Admissions, Main Reception, and Rehab Inpatients & Outpatients.

Oversee the implementation of process improvements to streamline administrative workflows, manage training schedules for staff, and ensure compliance with health fund and patient registration requirements.

Ensure the highest level of customer service by managing patient enquiries, resolving complaints, and overseeing the accuracy of patient data entry, while conducting performance appraisals and providing guidance on professional development.

Ability to lead and motivate a team, fostering a collaborative environment while managing workloads, delegating tasks, and promoting a culture of continuous improvement.

Expertise in overseeing complex administrative processes, ensuring efficiency in patient registration, admissions, and discharge procedures while maintaining accuracy and attention to detail.

Proven experience in identifying areas for process improvement and implementing effective solutions to streamline workflows, reduce errors, and enhance overall service delivery.

Strong interpersonal and communication skills to manage interactions with patients, staff, and external stakeholders, ensuring high-quality customer service and timely resolution of issues.

Ability to respond effectively to changing demands, manage competing priorities, and resolve operational challenges with a focus on maintaining high standards of patient care and operational efficiency.