The primary responsibility of the Home Support Officer is to provide administrative support to the Manager and the overall home. This involves the coordination of key administration tasks such as reception, staffing, roster administration, managing office supplies and delivering a high level of customer service to all key stakeholders.

Key Responsibilities

• Reception duties including answering phones, meet and greeting visitors/contractors and booking and confirming appointments.
• Maintain a strong focus on customer service excellence and represent the Calvary Brand with each internal/external customer transaction.
• Support the Home’s Occupancy management activities such as providing key customer interface between customer, regional and national services, maintaining central system records to support communications
• Maintain privacy, confidentiality and dignity when dealing with residents, their families, staff, volunteers, consumers and all other key stakeholders.

What you bring 

• Relevant experience in an administrative role in a complex environment or an equivalent combination of relevant experience and education / training.
• Proven organisational skills and attention to detail, with a demonstrated ability to prioritise own workload and to work effectively both independently and as part of a team, meeting competing deadlines and delivering high quality outcomes.
• Ability to understand and use contemporary IT applications and platforms (including MS Office, Teams etc) and ability to learn new ones when required
• Excellent communication skills with a strong focus on customer service
• A desire to join a team committed to the care of others in a mission-based organisation
• Experience in Aged or Health care will be an advantage. 

 

Why work for Calvary?

 

At Calvary, our staff matter. 

 

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.