544084 - Patient Services Officer - Emergency Department

Calvary Mater Newcastle

Permanent Part-Time (0.8fte)

Calvary Mater Newcastle is seeking a friendly, energetic, and patient‑focused Patient Services Officer to join our dedicated team.
In this important frontline role, you will help create a warm, welcoming, and supportive environment for patients, families, and visitors. Your professionalism, positivity, and commitment to exceptional service will help ensure every person who enters our hospital feels cared for and respected.

As a Patient Services Officer you will be responsible for providing a courteous, effective and efficient patient support services. This includes obtaining the required medical records; running i.PM reports, maintain information for electronic whiteboard, patient transport bookings, handling telephone inquiries, providing general clerical support for the clinical team as requested.

Working with us
We work together to be a source of healing, hope and nurturing to the people and communities we serve.  As we work, our values are visible in how we act and treat each other.

We care for our people by providing a safe, equitable, inclusive and welcoming work environment that respects each person and their contribution to our purpose of ‘Being for Others’.

We are an Affiliated Health Organisation providing services to both public and private patients primarily from the Hunter New England area. Our health services and clinics including Coronary Care and Cardiology, Surgery, Intensive Care, General Medicine, Research and 24/7 Emergency Care.

In addition to an uplifting work environment, our people benefit from:

• Work-life balance with 8-hour shifts
• On-site parking
• Clinical Scholarships and Tertiary Training opportunities
• Up to $15,900 in salary packaging options plus extra savings with meal entertainment packaging and novated car leasing
• Discounted health insurance and technology products
• Calvary Healthy Body and Mind Portal – Live classes, recipes, challenges
• Fitness Passport and Employee Assistance Program
• Leave entitlement balances transfer for NSW Health employees
• Gender neutral parental leave

Selection criteria

• Demonstrated communication, organisational and interpersonal skills with an excellent telephone manner.
• Demonstrated knowledge of medical terminology.
• Demonstrated ability to work effectively as a member of a multidisciplinary team in periods of high demand and activity
• Experience with.i.PM and medical record management
• Commitment to maintain confidentiality and exercise discretion.

Employment details

Salary Classification: Administration Officer Grade 3 Year 1 - 2

Remuneration: $35.84 to $36.96 per hour + super + annual leave loading

For more information, Bronwyn Finley, Nursing Unit Manager Bronwyn.Finley@health.nsw.gov.au and and Ann Waddington, Administration Manager Ann.Waddington@health.nsw.gov.au and quote position 544084

Pre-employment conditions:

• Be an Australian citizen, permanent resident or hold a visa with unlimited rights to work in Australia.
• Successfully complete pre-employment checks.  Checks include: reference checks, work rights, criminal history check and WWCC.
• Provide evidence of immunisation as required for the role.

Join our team today!
Click ‘Apply for Job’ and follow the prompts.