The Customer Relations Officer is the primary support for Home Manager responsible for Occupancy at the Home, completing associated tasks from enquires through to welcome and resident transition.  With the goal of balancing the right resident for home and optimising Occupancy of the home

Key Responsibilities

• Maintain a strong focus on customer service excellence and represent the Calvary Brand with each internal/external customer transaction.
• Practice in accordance with Calvary and relevant Government Health policies and procedures, the position description, Code of Conduct and industrial agreements.
• Support and always promote the Home and organisation in a positive and professional manner.
• Oversee general presentation of the home, ensuring that the Home is well presented and welcoming for residents and visitors from the moment they arrive, including office areas.
• Set up vacant rooms as “display” rooms so they are welcoming and ready to be shown to potential residents and their families.

What you bring 

• NDIS Clearance check or willing to obtain one
• Strong focus on building and maintaining positive relationships with stakeholders.
• Excellent communication skills both written and verbal.
• Excellent customer service skills.
• Demonstrated ability to work within a team environment.
• High attention to detail 
• Ability to understand and use contemporary IT applications and platforms (including MS Office, Teams etc) and ability to learn new ones when required
• A thorough understanding of occupancy targets, room prices and target resident mix (e.g. number of Supported residents) for the Home
• Sound knowledge of administrative practices
• Proven organisational skills and attention to detail, with a demonstrated ability to prioritise own workload and to work effectively both independently and as part of a team, meeting competing deadlines and delivering high quality outcomes.
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Why work for Calvary?

 

At Calvary, our staff matter. 

 

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.